wij2's Privacy Policy

wij2 (hereafter "we", "us", or "the platform") operates as a trusted online betting and live casino platform in Bangladesh. When you use the wij2 website, create an account, or use any of our services, you share certain personal information with us. This privacy policy explains clearly how we collect that information, for what purposes we use it, with whom we may share it, and what steps we take to protect your data.

Please read this policy carefully. Continuing to use the platform indicates that you have read and agreed to the terms of this privacy policy. If you have any questions, contact us at [email protected].

wij2 collects only the information necessary to run our services smoothly, ensure security, and meet legal obligations. The information collected falls into the following categories:

1.1 Registration and Identity Information

When you open an account with wij2, we collect:

• Full name and date of birth (for age verification);
• Valid email address;
• Mobile number;
• Permanent address (including district and division);
• National ID card or passport details (when KYC verification is required).

1.2 Financial and Transaction Information

During deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, Upay, or bank account numbers (partial, masked);
• Transaction amount, time, and method;
• Transaction reference ID.

1.3 Technical and Usage Information

When you use the platform, the following is collected automatically:

• IP address and device type;
• Browser name and version;
• Session duration and pages visited;
• Cookie and local storage data (see details below);
• Referral source (where you came from).

wij2 uses the collected information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To keep betting, live casino, slots, and other gaming services running without interruption.
• Financial transaction processing: To complete deposits and withdrawals and to maintain transaction history.
• Identity and age verification: To confirm that only individuals aged 21 or older are using the services.
• Fraud prevention: To detect and prevent suspicious transactions.
• Customer support: To provide assistance via live chat or email.
• Promotional communications: To inform you about bonus offers and updates, with your consent.
• Legal obligations: To comply with applicable laws and regulations.

wij2 does not sell your personal information. However, we may share information in the following limited circumstances:

The wij2 website uses cookies and similar technologies. These are small text files stored in your browser that help improve your user experience.

4.1 Essential Cookies

These cookies are strictly necessary to maintain login sessions, ensure security, and operate the platform's core functions. They cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your language preferences, game history, and personalised settings.

4.3 Analytics Cookies

Analytics cookies are used to understand which parts of the website are used most and where users encounter difficulties, helping us improve our services.

Most cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause some platform services to not work properly.

wij2 retains your personal information only for as long as it is needed or as required by legal obligations.

• For active accounts: information is retained for as long as the account remains active.
• For closed accounts: financial transaction records are retained for a set period as required by law.
• Marketing communication data: deleted immediately upon withdrawal of your consent.
• Technical logs: deleted automatically after a specified period.

If you wish to close your account and request deletion of your data, email [email protected]. We will process your request as quickly as possible after verification.

wij2 applies industry-standard security measures to protect your personal and financial information:

• SSL encryption: All data transmitted between the website and server is protected through SSL/TLS encryption.
• Two-factor authentication: Additional verification is in place for sensitive operations.
• Encrypted database: Stored data is kept in encrypted format.
• Access controls: Only authorised staff can access the relevant information.
• Regular security audits: Regular audits are conducted to identify system vulnerabilities.
• Firewall and DDoS protection: Modern technology is used to prevent unauthorised access and cyberattacks.

While we strive to ensure the highest level of security, transmitting information over the internet is not entirely risk-free. It is your own responsibility to keep your account password confidential and to avoid logging in on unfamiliar devices.

wij2 believes you should have full control over your own information. We therefore provide you with the following rights:

7.1 Right to Access

You may request at any time to see what information we hold about you. We will generally respond within 30 days.

7.2 Right to Correction

You have the right to request correction of any inaccurate information. Some details can be updated directly from your account settings; otherwise, send a request to [email protected].

7.3 Right to Deletion

You may request deletion of information that is not required to be kept beyond legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may unsubscribe at any time or send a request to [email protected].

7.5 Right to Lodge a Complaint

If you believe we have used your information inappropriately, first raise a complaint at [email protected]. We will review it fairly and respond.

wij2 is operated for individuals aged 21 and over only. We do not knowingly collect information from anyone under the age of 21.

If a user provides a false age at registration, or if we discover that a minor's information has been collected, the relevant account will be closed immediately and all data will be deleted securely. If you believe a minor is using our platform, please notify us at [email protected].

Some of wij2's technology service providers are located outside Bangladesh. As a result, your information may be stored or processed in another country.

Regardless of where data is processed, wij2 ensures that the relevant third-party organisations comply with the protection standards set out in this privacy policy. Necessary agreements and security measures are in place for international data transfers.

wij2 may update this privacy policy from time to time — for example, due to new services launching, technology changes, or legal requirements.

For any significant changes, we will:

• Update the "Last Updated" date at the top of this page;
• Notify registered users by email (for material changes);
• Allow sufficient time before the changes take effect.

Continuing to use the platform after an update will indicate that you have accepted the revised policy. We recommend reviewing the policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, you can reach us in the following ways:

To learn more, visit our About Us page and FAQ page. For information on responsible gaming, visit the Responsible Gaming page.